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Help with your Zazu.

Start herePick your character below for the quick-start video, the manual and the questions parents ask most. Every Zazu sold in Australia carries a 12-month warranty through Coolkidz Australia.
Sleep Trainer Clock - Sam The Lamb (Grey)Sleep Trainer Clock - Davy The Dog (Taupe)
Sleep trainers

Sam and Davy sleep trainer clocks

Red means stay, green means go. Two-minute set-up, then it runs itself.

In short, how do I set up Sam or Davy?

Watch the quick-start video or read the manual. Set the current time, the bedtime and the okay-to-wake time once. From then on the eyes close every night and open every morning at the times you chose.

If the power is turned off, does the clock remember its settings?

Only if batteries are fitted. We recommend keeping four AA alkaline batteries in as a back-up so a power cut doesn't clear the settings.

How do I stop my child changing the settings?

The clock key-locks itself one minute after you stop pressing buttons, and immediately after you set a nap or wake-up time. To lock it yourself, hold the key-lock button for three seconds. A padlock symbol shows on the screen when it's locked.

The buttons aren't responding.

The key lock is on. Hold the key-lock button on the right for three seconds to unlock.

Can the alarm sound at a different time from the eyes opening?

Yes. When you set the wake-up time you set the sound alarm separately, so the eyes can open at 7:00 and the alarm sound at 7:15, or not at all.

Can I switch off the orange screen in the last half hour?

No. The orange countdown is fixed at thirty minutes before wake-up. If your child is asleep it won't wake them; if they're awake, it shows them the wait is nearly over.

How do I close the eyes early?

Hold the DOWN button for three seconds and the eyes close straight away.

Can I set a different wake-up time for weekends?

No. There is one wake-up time. Most families set it for the weekday time and let the clock run.

Is there a demo to show my child how it works?

Yes. In the settings menu there's a demo that runs the whole bedtime sequence in about twenty seconds.

How long do batteries last?

About four weeks with good alkaline batteries, the nightlight limited to five minutes and the lowest brightness. Longer nightlight settings drain them faster, so use the USB cable for everyday and batteries as back-up.

Where's the off switch for the nap timer?

There isn't one. You set the nap timer each time you use it and it ends on its own.

It's stuck on green, or just not behaving.

Set the wake-up time before bedtime rather than after. If it still misbehaves, press the tiny reset button on the bottom with a paperclip and set it up again. That fixes nearly everything.

What adapter should I use?

Any 5V, 1A USB adapter, like a standard phone charger.

Sleep Trainer Clock - Sarah the Rabbit
Sleep trainers

Sarah the Rabbit sleep trainer

The newest sleep trainer. Same traffic-light training as Sam and Davy.

How does Sarah work?

Set the current time and the okay-to-wake time. Sarah shows red for sleep, amber with countdown stars for the last stretch, and green when it's okay to get up.

Does Sarah have a nap timer?

Yes, set separately from the night-time wake-up so daytime sleeps don't change the morning.

What powers Sarah?

The included USB cable, or batteries as back-up so settings survive a power cut. See the manual for the exact type.

Nightlight - Lou The Owl (Grey)Nightlight - Lou The Owl (Pink)Nightlight - Lou The Owl (Blue)
Nightlights

Lou the Owl nightlight

Three colours, two brightness sliders, a cry sensor and a timer.

How do I turn the lights on?

The big button on the front turns on both the owl and the ring. The small owl button on the left turns on the owl alone.

How do I set the timer?

Hold the owl button for two seconds; the owl flickers to confirm. Hold the ring button for two seconds to time the ring. The owl switches off after 60 minutes, the ring after 30.

How do I change the brightness?

Two sliders on the back adjust the owl and the ring separately.

How does the cry sensor work?

There's a switch with a small ear on the back. Set it to ON and the owl comes on when it hears crying, then switches itself off after five minutes.

Can Lou stay on all night?

Yes. Leave the timer off and Lou stays on until you turn her off. Use the sliders to take the brightness right down for sleep.

Nightlight - Bo The BunnyNightlight - Katie The Cat
Nightlights

Bo the Bunny and Katie the Cat

Tap to change colour, wave a hand to dim, swipe to switch off.

How do I switch it on or off?

Swipe your hand underneath the light.

How do I change the colour?

Tap the ring with a fingernail. The light remembers the colour for next time.

How do I change the brightness?

Hold your hand still under the light. It dims and brightens slowly; take your hand away at the level you want.

Can I use it without sound?

Yes. The sound switch is on the top of the module.

How long do the batteries last?

Four to six weeks, depending on how often it's activated.

Nightlight - Wall Light With 3 Soft Toys
Nightlights

Wall light with three soft toys

A wall-mounted glow with Fay, Rex and Otis to keep it company.

How do I mount the wall light?

Follow the manual for the bracket position. Mount it out of reach of the cot and route the cable away from where a child can pull it.

Does it have a timer?

Yes. See the manual for the timer button; the light switches itself off after the set time.

Nightlight and White Noise Machine - Emmy The Elephant With Breathing Light
Light and sound

Emmy the Elephant

White noise plus a slow breathing light to copy.

How-to videos
How does Emmy work?

Emmy plays a calm breathing sound and projects a light on the ceiling that grows and shrinks in the same rhythm. Children follow the breathing without being told to, and fall asleep more easily.

How do I turn Emmy on?

Press the round button on the front, between the elephant's paws.

Can I use the light without the sound, or the sound without the light?

Yes. The breathing mode switch lets you choose light, sound, or both.

White Noise Machine - Dex The DogWhite Noise Machine - Liz the LambWhite Noise Machine - Don The Donkey
White noise

Dex, Liz and Don white noise machines

Six sounds, a cry sensor, a timer, and a plush you can wash.

Which sounds are there?

Heartbeat, nature sounds, white noise and three calming melodies.

How does the cry sensor work?

Switch it on and it stays armed for twelve hours. When it hears crying it replays the last sound. Place the module within about 60 cm of your child so it can hear them.

How long does the sound play?

It switches off automatically after the timer runs out, and restarts if the cry sensor hears crying.

Is the plush washable?

Yes, in the machine. Take the sound module out first.

White Noise Machine - Robin the Racoon
White noise

Robin the Racoon

A comforter with a heartbeat module inside.

Which sounds does Robin play?

Heartbeat, nature sounds, white noise and three calming melodies.

How long does the sound play?

Ten minutes, then it switches off. The cry sensor restarts the last sound if it hears crying within twelve hours.

Do I have to switch the movement sensor on?

Yes. It can be turned on or off as you like.

Is the comforter washable?

Yes, in the machine. Remove the heartbeat module first.

Suzy Portable Baby Soother
White noise

Suzy portable soother

Heartbeat, shush and more, clipped to the pram.

Which sounds does Suzy play?

Heartbeat, nature sounds, white noise, ocean, lounge music and three calming melodies.

How do I change the volume?

Press the volume button repeatedly to step through the levels.

How long does Suzy play for?

Twenty minutes, then she switches off. If she hears crying she plays the last sound again.

How do I attach Suzy to the pram or cot?

Use the red velcro strap through the loop on the back.

Bedtime Projector - Otto The Otter With Ocean ProjectionsBedtime Projector - Cody The Crab With Ocean Projections
Bedtime projectors

Otto the Otter and Cody the Crab

Ocean projections with a three-step sleep program.

How does the three-step sleep program work?

Step one is bright, with orange and blue fish and a soothing sound to catch attention. Step two dims and the orange fish disappear. Step three is dimmer still, then everything fades out.

How long does the cry sensor stay active?

Twelve hours from each time you start a sleep program. Make sure the cry sensor switch on the bottom of the module is on.

Can I use it without sound?

Yes. The sound switch on the bottom of the module has an off position.

Can the plush be washed?

Yes, by hand, once the module is removed.

Bedtime Projector - Tim The Turtle With Sunset ProjectionsBedtime Projector - Henry the Hedgehog With Sunset ProjectionsBedtime Projector - Shally the Sparrow With Sunset Projections
Bedtime projectors

Tim the Turtle, Henry the Hedgehog and Shally the Sparrow

Sunset projections that slowly dim.

How does the three-step sleep program work?

Step one is bright, with orange and blue birds and a soothing sound. Step two dims and the blue birds disappear. Step three is dimmer still, then it fades out.

Can I use it without sound?

Yes. Set the sound switch on the bottom of the module to off.

The sky stops moving sometimes.

That's the sleep program stepping down. Each phase is quieter and stiller than the last.

Bedtime Projector - Ruby The Rabbit With Star ProjectionsBedtime Projector - Leo The Lion With Star ProjectionsBedtime Projector - Polly The Polar Bear With Star Projections
Bedtime projectors

Ruby the Rabbit, Leo the Lion and Polly the Polar Bear

A slow starry sky for one story, then off.

How do I switch on the cry sensor?

Hold the cry sensor button for three seconds. The light flashes green when it's on and red when it's off. It stays armed for twelve hours each time you start the projector.

Can I have stars without the melody?

Yes. Press only the projection button for light without sound.

Can the plush be washed?

Yes, by hand, with the module removed.

ZAZU Baby & Pram Rocker - Robby the Rocker
Pram rocker

Robby the Rocker

Clips to the pram and rocks it gently, with a cry sensor.

How does the cry sensor work?

When Robby hears crying he rocks for ten minutes. The sensor stays armed for three hours after you switch it on.

Where should I attach Robby?

Horizontally on the main handlebar, never on a side bar. The further from the wheels, the better the rocking.

Can Robby run continuously?

No. He switches off after forty minutes. Turn on the cry sensor and he'll restart if your child gets restless.

The light is flashing. How long is left?

About two hours, depending on the rocking speed you've chosen.

Can I use Robby in the rain?

He's rated for light rain only. If it starts raining properly, take him off and keep him dry.

What charger do I need?

A standard 5V USB adapter, no more than 2A or 10W. Robby doesn't support fast charging.

What temperatures suit Robby?

From minus 10 to 30 degrees. Cold weather shortens the battery life.

Rest Nest Privacy Sleep PodRest Nest USB FanPortable Blackout Curtain
Sleep on the go

Rest Nest sleep pod, USB fan and blackout curtain

Darkness and airflow, anywhere.

How do I set up the Rest Nest?

It pops up over a pram or portacot. Open the front panel for airflow and to check on your baby, and zip it down for darkness. Never leave a baby unattended inside.

How do I fit the blackout curtain?

Press the suction cups onto clean, dry glass, working from the top corners. Overlap it past the window frame to stop light leaking at the edges.

How does the USB fan attach?

It clips to the Rest Nest or pram frame. Keep it out of reach of little fingers and run it from any USB power bank or adapter.

Soft Toy - Danny The DogSoft Toy - Timo The Clapping Toucan
Soft toys

Danny the Dog and Timo the Toucan

Play mode, sing-along, and an off switch for the car.

How do I start play mode?

Squeeze the foot with the triangle. Squeeze again to stop.

How do I start sing-along?

Squeeze the foot with the music note. Squeeze again to stop.

Can I switch it off completely?

Yes. There's an on/off switch on the bottom.

Still stuck?

Talk to a person.

If the videos and manual don't sort it, send us your order number and a photo or short video of what's happening. We reply within one to two working days.