If it isn't right, we fix it.
Every Zazu sold by us is covered by a 12-month Australian warranty through Coolkidz Australia, on top of your rights under the Australian Consumer Law. Faults are replaced or repaired; if we sent the wrong thing, that is on us.
Contact us within 48 hours of delivery. You'll have a return authority within one to two working days.
Exchange or store credit, as long as it's unopened, in original packaging with manuals and accessories, and you have proof of purchase.
Against defects in materials and workmanship, from the date of purchase, on every Zazu sold in Australia.
Three steps, no forms.
How a claim worksUse the contact form with your order number, a photo or short video of the fault, and a sentence on what is happening.
We reply within one to two working days with a return authority. Please don't send anything back without one.
Pack it up and send it to Coolkidz Australia Pty Ltd, 1 Beyer Road, Braeside VIC 3195. The replacement ships as soon as it lands, and we transfer your return postage.
The fine print, in plain English.
Do I get a refund or a replacement?
In most cases a faulty product is replaced or repaired. If you'd prefer a refund on a faulty item, ask and we'll arrange it.
What isn't covered?
Normal wear, damage from misuse or accidents, and batteries. Change-of-mind returns must be unopened.
My clock is stuck on green
Usually a settings issue, not a fault. Set the wake-up time before bedtime, and use the sleep timer if you need it back to red tonight. If it still misbehaves, get in touch and we'll sort it.
I bought it from a retailer
Go back to the retailer first, as the law requires. If you get stuck, get in touch and we'll help you through it.
