From Melbourne, fast.
Every order is dispatched from Braeside, Victoria within 24 to 48 business hours and sent express. Most of Australia has it in one to three business days.
Every order leaves Braeside VIC within 24 to 48 business hours, Monday to Friday. Longer in peak periods like Black Friday and Christmas.
Express to most of Australia. No PO boxes, locked bags or parcel lockers, and tracking by email and SMS.
Orders of $99 or more ship free anywhere in Australia. Under that, the rate is calculated at checkout from your postcode.
If it isn't right.
Can I return it?
Changed your mind? Exchange or store credit within 30 days, as long as it's unopened, in original packaging with manuals and accessories, and you have proof of purchase.
What does the warranty cover?
Every Zazu sold by us carries a 12-month manufacturer's warranty through Coolkidz Australia, with local support by phone and email.
It arrived damaged or wrong
Contact us within 48 hours of delivery. You'll get a return authority within one to two working days, a replacement as soon as it's back, and the cost of sending it back.
Can I track my order?
Yes. Tracking is emailed when the parcel leaves Braeside.
